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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All PROMATIKA products

The group "New Technologies" offers for review the products of the plant PROMATIKA: valves with a Russified controller, twin-type control valves for housings up to 16", twin-type control valves for housings up to 24", universal valves for filtration and softening made of brass, universal valves for filtration and softening made of plastic, valves for industrial applications, valves with independent service and regeneration flow technology, productive valves made of plastic for filters and softeners, productive valves with technology of independent service flows and regeneration
  • Valves with a Russified controller PROMATIKA
    Valves with a Russified controller
    Promatic 100, etc.
  • Twin type control valves for housings up to 16" PROMATIKA
    Twin type control valves for housings up to 16"
    Promatic 300, etc.
  • Twin type control valves for housings up to 24" PROMATIKA
    Twin type control valves for housings up to 24"
    Promatic 350, etc.
  • Universal valves for filtration and softening made of brass PROMATIKA
    Universal valves for filtration and softening made of brass
    Promatic 500, etc.
  • Universal valves made of plastic PROMATIKA
    Universal valves made of plastic
    Promatic 520, Promatic 510, etc.
  • Valves for industrial applications PROMATIKA
    Valves for industrial applications
    Promatic 800, etc.
  • Valves with independent service and regeneration flow technology PROMATIKA
    Valves with independent service and regeneration flow technology
    Promatic 700, etc.
  • Production valves made of plastic for filters and softeners PROMATIKA
    Production valves made of plastic for filters and softeners
    Promatic 810, 820, etc.
  • Productive valves with independent service and regeneration flow technology PROMATIKA
    Productive valves with independent service and regeneration flow technology
    Promatic 900, etc.

NEW TECHNOLOGIES GROUP

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